Personal information provided on the website and as part of online payment transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit/debit card number. Customer Support requests also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. Our Customer Support Team will never request your bank details over the phone, via social media or via email.
We take measures to ensure that the personal information you submit to us remains private and is used only for the purposes as set out in this policy. To further protect your personal information, we have adopted a set of guidelines (outlined below) to describe the personal information we collect about you, why we collect it, and how we use it. By visiting www.myrosemill.com you are accepting and consenting to the practices described in this policy.
We are committed to safeguarding your privacy and to complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018. For the purpose of the General Data Protection Regulations (GDPR), the data controller of RoseMill is Abraham Moon & Sons Ltd, Netherfield Mills, Netherfield Road, Guiseley, Leeds, LS20 9PD, who can be contacted using the following details:
Email: [email protected]
Phone: +44 (0)1943 873 181
The Information We Collect
Generally, you may browse the RoseMill website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.
We may collect the following information:
- Your name.
- Your contact information, including your email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
For the exhaustive list of cookies we collect when you visit our site, please see the list below. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information and may collect general information concerning your location. If you have opted into Cookies for marketing and analysis, we may use the automatically collected information for several purposes, such as improving our site design, product assortments, customer service, and special promotions. You can change the cookies placed on your web browser at any time.
The following links will provide you with the information you need to control cookies within your browser:
How We Use The Information We Collect
We may process your personal information for our legitimate business interests and to process any orders you have made with us.
We may use the personal information we collect to supply our services to you. We may also use your contact details to communicate with you. We may contact you by email, post, or telephone. We may use your personal information to send you product news, information, special offers, promotions, exhibition or event invitations, company service updates (such as office closures), and other similar content. We may use the information we collect for direct marketing, network and information systems security, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of promotional campaigns, marketing, and advertising. If you have not opted into marketing with us, we will only use your data for legitimate business purposes and to fulfil any orders that you make with us.
You have the right to object to this processing if you wish and if you wish to contact us to do so please contact our Data Controller using the details above or click here.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others With Whom We Share Your Information.
The MOON Group: All of the above information that we collect, as described above, may be shared among all MOON Group divisions.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing, customer feedback and data collection; (d) provide us with storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Your Choices Regarding Use Of The Information We Collect
When RoseMill first collects information about you, we will offer you the opportunity to opt-in to having your personal information used by RoseMill for marketing purposes. Should at any time after opting in, you not want RoseMill to send you e-mail, postal mail, or any other contact method about our products and services, you can choose to have your name removed from our database. You can do so by sending an e-mail to [email protected].
Cookies, Web Beacons, and How We Use Them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes. Your data is retained for this purpose for 140 days, after which it is removed unless you have opted in to receive marketing communications from us.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies.
A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
List of cookies we collect
The table below lists the cookies we collect and the information they store.
|COOKIE name||COOKIE Description|
|add_to_cart||Used by Google Tag Manager. Captures the product SKU, name, price and quantity removed from the cart, and makes the information available for future integration by third-party scripts.|
|guest_view||Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.|
|login_redirect||Preserves the destination page that was loading before the customer was directed to log in. A login redirect is used with the mini cart for logged-in customers if the Display Mini Cart configuration option is set to
|mage-banners-cache storage||Stores banner content locally to improve performance.|
|mage-messages||Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper. There is no option to disable this cookie.|
|mage-translation-storage||Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”.|
|mage-translation-file-version||Tracks the version of translations in local storage.|
|product_data_storage||Stores configuration for product data related to Recently Viewed / Compared Products.|
|recently_compared_product||Stores product IDs of recently compared products.|
|recently_compared_product_previous||Stores product IDs of previously compared products for easy navigation.|
|recently_viewed_product||Stores product IDs of recently viewed products for easy navigation.|
|recently_viewed_product_previous||Stores product IDs of recently previously viewed products for easy navigation.|
|remove_from_cart||Captures the product SKU, name, price, and quantity added to the cart, and makes the information available for future integration by third-party scripts.|
|X-Magento-Vary||Configuration setting that improves performance when using Varnish static content caching.|
|form_key||A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).|
|mage-cache-sessid||The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to
|mage-cache-storage||Local storage of visitor-specific content that enables ecommerce functions.|
|mage-cache-storage-section-invalidation||Forces local storage of specific content sections that should be invalidated.|
|persistent_shopping_cart||Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.|
|private_content_version||Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.|
|section_data_ids||Stores customer-specific information related to shopper-initiated actions, such as display wish list, checkout information, and so on.|
|store||Tracks the specific store view / locale selected by the shopper.|
|gtag.js||Google Analytics Tag|
|analytics.js||Google Analytics Tag|
|ga.js||Google Analytics Tag|
|user_allowed_save_cookie||Used for cookie restriction mode.|
|authentication_flag||Indicates if a shopper has signed in or signed out.|
|dataservices_customer_id||Indicates if a shopper has signed in or signed out. This cookie does not contain the customer ID.|
|dataservices_cart_id||Identifies a shopper’s cart actions.|
|dataservices_product_context||Identifies a shopper’s product interactions.|
Online Account Registration
To make online shopping faster and easier, you may register for a customer account on the RoseMill website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us, but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive emails from RoseMill or its affiliates, you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us three working days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
If you have any questions or concerns about how your data is processed when using our website, please get in touch with us and one of our team will be happy to help.
This policy was last updated on 01/11/2022.